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Understand the Rules That Govern Your Account

Everything about how eigenprize operates — your account rights, the data we hold, how disputes are handled, and what state law means for your access — is laid out here in plain American English.

State-by-state eligibilityAccount terms and conditionsPrivacy and data rightsPayPal, Venmo, Play+ transaction policyContact channels for legal requests
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eigenprize Understand the Rules That Govern Your Account
HOW WE HANDLE DATA

Data, Security, and Account Retention at eigenprize

Your account data — name, contact details, payment method records, and betting history — is held under strict access controls. We retain records for as long as required by the applicable state gaming rules and then delete or anonymize them. Payment data tied to PayPal, Venmo, or Play+ transactions is never stored on our servers in raw form; tokenized references are kept for dispute resolution only. If you want to know what we hold, you can submit a data access request through the Help Center.

Data Retention Policy

We keep account and transaction records for the period required by state gaming regulations. After that window closes, data is deleted or anonymized — not held indefinitely.

Payment Data Security

PayPal, Venmo, and Play+ payment details are tokenized at the point of transaction. Raw card or wallet numbers are never written to our servers or visible to support staff.

Cookie and Tracking Policy

We use session cookies for login continuity and analytics cookies to understand how the mobile lobby is used. You can manage cookie preferences through the settings link in your browser or account page.

Data Access and Correction

Submit a data request through your account's Help Center. We verify your identity before acting on any request, and we confirm completion in writing once the change or export is ready.

REACH OUR TEAM

Contact Us About Legal or Policy Questions

If you have a question about the terms governing your account, a data request, or a concern about how a transaction was handled, our support team is the right starting point. Legal requests — such as asking us to correct, export, or delete your personal data — are handled through a dedicated intake path separate from general account help. Reach out through any of the channels below and include your account email and the nature of your request so we can route it correctly.

Live Chat Open live chat from your account dashboard for policy questions. Our agents can escalate legal or data requests directly to the compliance team during business hours.
Email Support Send legal or data-related inquiries to our support email. Include your registered account email and a clear description of the request so we can respond without back-and-forth delays.
Account Help Center The Help Center in your account settings holds the current terms document, cookie policy, and data request form. It is updated whenever our policies change.

Common Legal Questions from Account Holders

The questions below reflect what real account holders ask when they want to understand their rights, our data practices, and how state law affects their access. If your question isn't here, the Help Center in your account dashboard has the full terms document and a direct line to our compliance team.

Access depends entirely on your state's online gaming laws. We confirm eligibility during registration. If your state does not permit online casino or sportsbook activity, your account cannot be approved.

We collect your name, address, date of birth, email, and the identity documents needed to verify your account. Payment method details are tokenized — we never store raw PayPal or Venmo credentials on our servers.

Log into your account, go to the Help Center, and submit a data access request form. We verify your identity first, then deliver an export of your data within the timeframe your state's law requires.

Yes, with limits. We must retain transaction records for the period required by state gaming regulations. Outside that mandatory window, we delete or anonymize your data upon a verified request submitted through your account settings.

The jurisdiction clause in our terms specifies governing law based on the state in which your account is registered. Arbitration provisions also apply — details are in the full terms document in your account dashboard.

We retain tokenized transaction references specifically for dispute resolution. If you raise a dispute through PayPal or Venmo, our team provides the transaction record and follows the payment provider's resolution process alongside our own terms.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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