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How eigenprize Handles Your Personal Information

Your account data — from your name and email to your payment method on file — is handled carefully and kept only for the purposes we describe here.

Account data protected in transitPayPal, Venmo, Play+ transaction records securedData deletion requests acceptedState-law compliance where applicablePrivacy contact available via live chat
eigenprize How eigenprize Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

Have a question about what data we hold on your account, or want to request a correction or deletion? Our privacy contact paths are listed below. We aim to respond to formal data requests within the timeframe required by applicable state law — typically within 45 days of receiving a verifiable request.

Team online

Live Chat

Reach our support team directly through the live chat icon in your account dashboard. Available for account and privacy questions.

Email Privacy Request

Send a formal data access, correction or deletion request to our privacy address listed in your account settings under Help.

Account Settings Panel

Manage communication preferences and review the data fields we hold for your profile directly inside your account on mobile or desktop.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

eigenprize uses SSL encryption across every page of the site and within the account flow — from login to payment confirmation. We apply the same security layer whether you're funding your wallet with PayPal on a desktop browser or checking your account balance through the mobile site in Columbus. Cookies are used to keep your session active, remember your preferred sport or game category, and measure which pages load correctly — not to build advertising profiles sold to outside companies.

Data Retention

We keep your account records for as long as your account is open and for the period required by applicable state law after closure — no longer.

Cookie Control

You can manage non-essential cookies through the cookie preference panel, accessible from the footer of any page on our site.

Account Security

Login events trigger an email notification. Unusual activity from a new device prompts an OTP verification step before access is granted.

Who Can See Your Data

Only team members who need your data to process payments, verify identity or resolve support issues can access your records — access is role-restricted.

Your Privacy Questions, Answered Directly

These are the questions we hear most often from people who want to understand how their data is used — and what they can do about it.

We collect your name, date of birth, email, mailing address and payment method details — such as your PayPal or Venmo account or Play+ card number — plus device and IP data for security.

Yes. Submit a verified data access request through the email address listed under Help in your account settings. We respond within the timeframe set by applicable state law.

No. We do not sell your personal information to third parties for their own marketing. Data shared with PayPal or Venmo stays governed by those processors' own privacy terms.

Contact us via live chat or the privacy email listed in your account settings. We'll confirm your identity, close the account and delete data that isn't subject to legal retention requirements.

Cookies keep your session active, remember your sport or game category preference, and measure page performance. Non-essential cookies can be turned off via the cookie panel in the footer.

All pages and account flows use SSL encryption. Payment data for PayPal, Venmo and Play+ is processed through their respective secure systems — we do not store full card or bank numbers on our servers.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.