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Understand the Terms Before You Start

These Terms & Conditions govern every eigenprize account — what you can do, how your wallet works, and what state-law eligibility means for you.

State-law eligibility appliesPayPal, Venmo, Play+ wallet rulesAccount verification requiredFull terms govern all activityContact us to request changes
eigenprize Understand the Terms Before You Start
HOW WE HANDLE THIS

Data, Security and Your Account Rights

These Terms connect directly to how we protect your account data, how long we keep records, and what rights you hold as an account holder. Every section below maps to a real process inside eigenprize — not a generic policy statement. If you want to request a change, deletion, or copy of your data, the process starts with identity verification through your account settings panel.

Data Retention We keep account and transaction records for as long as required by applicable state law and our licensing obligations. You can request a summary of your stored data through the account settings panel at any time.
Account Security Your account is protected by SSL encryption on every session. We also require identity verification — government-issued ID and address confirmation — before any withdrawal is processed, regardless of the payment method used.
Cookie Policy We use cookies to keep your session active, remember your wallet preferences for PayPal or Venmo, and measure which parts of the platform you use most. You can manage cookie settings from the privacy panel in your account.
Change Requests To request a correction or deletion of personal data, submit a written request through live chat or email support. We'll confirm receipt within two business days and complete eligible requests as required by applicable law.
TERMS CONTACT PATHS

Reach Us About Your Terms Questions

If something in these Terms is unclear — a clause about your wallet, a restriction tied to your state, or a question about how a specific rule applies to your account — our support team is the fastest way to get a straight answer. Players in Columbus can reach us the same way anyone else does: through live chat inside the account dashboard, by email, or through the help center. We aim to respond to terms-related inquiries within one business day.

Live Chat Open the chat widget inside your logged-in account dashboard. It connects you to a support agent who can clarify any clause in these Terms and walk you through account-specific questions.
Email Support Send your terms question to our support address found in the Help Center. Include your registered account email so we can pull up your record and give you a precise, account-level answer.
Help Center The Help Center covers the most common terms questions — wallet conditions, state eligibility, verification requirements, and how to request a formal review of a Terms decision.

Common Questions About These Terms

These are the questions we hear most often about how our Terms work in practice — account eligibility, wallet rules, data rights, and what happens when Terms change. Each answer reflects the actual policy, not a general placeholder.

Yes. Access depends on your state's laws. If your state does not authorize online casino or sportsbook activity, your account will be restricted to the features permitted where local law allows it.

Any verified balance in your account wallet at the time of closure will be returned to the originating payment method — PayPal or Venmo — after identity verification is confirmed and any outstanding review is complete.

We send a notification to your registered email address and post an alert inside your account dashboard whenever the Terms change. The effective date of the update is always shown at the top of the Terms page.

Yes. Submit a data-access request through live chat or the support email. After identity verification through your account settings, we'll send a summary of your stored data within the timeframe required by applicable law.

Transaction limits for PayPal, Venmo, and Play+ prepaid cards are set within your account wallet and are governed by these Terms as well as the policies of each payment provider. Check your wallet settings for your current limits.

Verification requires a government-issued photo ID and proof of address. It applies before your first withdrawal and may be triggered by unusual account activity. Upload documents directly through the verification section of your account settings.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.